Privacy Policy — jitawen
This Privacy Policy describes in clear, formal terms how jitawen collects, processes, stores, shares, and protects the personal information of players across Bangladesh. We are committed to transparency and to safeguarding your data at every stage.
jitawen applies industry-standard encryption, strict access controls, and transparent data practices to ensure your personal information is handled responsibly at all times.
Section 1
Introduction
jitawen ("we", "us", "our", "the Platform") is an English-language online gaming platform providing cricket betting, live casino games, video slots, fishing arcade titles, and related gaming services to adult players throughout Bangladesh. We understand that your personal data is sensitive, and we take our responsibility to protect it seriously.
This Privacy Policy ("Policy") explains what personal information jitawen collects from you when you visit our website, register an account, deposit or withdraw funds, participate in games or betting markets, contact our support team, or engage with any promotional communication sent by jitawen. It also explains the legal bases on which we process that data, how long we retain it, who we share it with, and what rights you have in relation to it.
By creating a jitawen account or by continuing to use the Platform after this Policy has been published or updated, you acknowledge that you have read and understood this Policy. If you do not agree with any part of this Policy, you should not use jitawen and should contact our support team to request account closure if you are a registered player.
This Policy applies to all personal data collected through the jitawen website, mobile-optimised browser interface, and any direct communications between you and jitawen staff. It does not apply to third-party websites or services that may be linked from our Platform — those parties maintain their own independent privacy policies.
jitawen is committed to processing personal data in accordance with fair information practice principles: data is collected only for specified, legitimate purposes; it is not processed in ways incompatible with those purposes; it is kept accurate and up to date; it is retained only for as long as necessary; and it is protected by appropriate technical and organisational security measures.
Data Controller
jitawen acts as the data controller for all personal information collected through the Platform. For all privacy-related enquiries, contact our support team via live chat or at support@jitawen.
Section 2
Data We Collect
jitawen collects personal data from you in three ways: information you provide directly, information generated automatically through your use of the Platform, and information received from third-party partners such as payment providers and identity verification services.
Information You Provide Directly
- Registration data: Full legal name, date of birth, email address, phone number, and preferred payment method details provided when you create a jitawen account.
- Identity verification documents: National Identity Card (NID), passport, or birth certificate submitted for age and identity verification (Know Your Customer / KYC process).
- Financial information: Mobile wallet numbers (bKash, Nagad, Rocket, Upay), bank account details (Dutch-Bangla Bank, City Bank), or card details (Visa, Mastercard) provided for deposit and withdrawal transactions. Full payment card numbers are never stored on jitawen servers — they are processed directly by PCI-DSS compliant payment partners.
- Support communications: Any messages, chat transcripts, emails, or attachments you send to our support team, including descriptions of issues, account queries, and complaints.
- Promotional preferences: Your communication preferences and responses to promotional surveys or bonus opt-in forms.
Information Collected Automatically
- Device and browser data: IP address, device type, operating system, browser type and version, screen resolution, and device identifiers.
- Usage data: Pages visited, time spent on each page, games played, bets placed, bet amounts, game outcomes, session duration, and navigation paths through the Platform.
- Location data: Approximate geographic location derived from your IP address, used to verify that you are accessing the Platform from a permitted location.
- Cookie and tracking data: Data collected through cookies, web beacons, and similar tracking technologies as described in Section 4 of this Policy.
Information from Third Parties
- Payment providers: Transaction confirmation data (amount, timestamp, reference number, success/failure status) received from bKash, Nagad, Rocket, Upay, and banking partners following a deposit or withdrawal.
- Identity verification services: Confirmation results from third-party KYC or identity verification service providers used to validate documents submitted for age and identity checks.
- Fraud and risk screening services: Risk scores and flag indicators from third-party fraud detection platforms used to protect the integrity of the Platform and its player base.
Minimum Necessary Data
jitawen applies a data minimisation principle: we collect only the personal data that is strictly necessary for the specific purpose for which it is being collected. We do not collect data speculatively or build profiles beyond what is needed for platform operations.
Payment Data Security
Full card numbers and CVV codes are never stored on jitawen servers. Payment card processing is handled exclusively by PCI-DSS Level 1 compliant payment partners. jitawen receives only a tokenised reference and transaction confirmation.
Section 3
How We Use Your Data
jitawen processes your personal data only for the purposes described in this Policy. The table below summarises the primary purposes for which we use your data, together with the legal basis for each processing activity.
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Account creation and management | Registration data, email, phone number | Contractual necessity |
| Age and identity verification (KYC) | Date of birth, ID documents | Legal obligation; contractual necessity |
| Processing deposits and withdrawals | Financial data, payment method details | Contractual necessity |
| Providing gaming services | Account data, usage data, game history | Contractual necessity |
| Fraud prevention and security monitoring | IP address, device data, usage patterns | Legitimate interest; legal obligation |
| Responsible gaming monitoring | Betting history, session data, deposit patterns | Legal obligation; legitimate interest |
| Customer support | Support communications, account data | Contractual necessity; legitimate interest |
| Promotional communications | Email, phone number, communication preferences | Consent (opt-in) |
| Platform analytics and improvement | Usage data, device data, cookie data | Legitimate interest |
| Legal compliance and record-keeping | All categories as required | Legal obligation |
Promotional Communications
jitawen may send you promotional emails, SMS messages, or in-Platform notifications about bonuses, free bets, seasonal offers (such as BPL or Eid promotions), and new game releases — but only if you have opted in to receive such communications during registration or through your account preferences. You may withdraw consent for marketing communications at any time by updating your notification preferences in your account dashboard or by contacting our support team. Withdrawal of marketing consent does not affect service-critical communications such as account security alerts, KYC requests, or deposit/withdrawal confirmations.
Automated Decision-Making
jitawen uses automated systems for certain decisions, including fraud detection risk scoring and responsible gaming monitoring alerts. Where an automated decision results in a material action against your account (such as a suspension), you have the right to request human review of that decision by contacting our support team.
Marketing Opt-Out
You can opt out of promotional communications at any time through your account preferences or by contacting support. Opting out of marketing will not affect essential service notifications such as withdrawal confirmations or security alerts.
Automated Decisions
Automated fraud and responsible gaming systems may flag accounts for review. If an automated action affects your account, you may request a manual human review by contacting our support team via live chat or email.
Section 4
Cookies & Tracking Technologies
jitawen uses cookies and similar tracking technologies (including web beacons and local storage) to operate the Platform effectively, remember your preferences, analyse usage patterns, and — where you have given consent — to deliver relevant promotional content. This section explains what cookies we use and how you can manage them.
What Is a Cookie?
A cookie is a small text file placed on your device by a website server. Cookies allow the website to recognise your device on return visits, remember your login session, and track interactions with the Platform. Cookies may be session-based (deleted when you close your browser) or persistent (retained on your device for a set period).
Types of Cookies Used by jitawen
- Strictly Necessary Cookies: Required for the Platform to function. These include session authentication cookies that keep you logged in during a gaming session, and security cookies that protect against cross-site request forgery. These cookies cannot be disabled without breaking core Platform functionality.
- Functional Cookies: Remember your preferences such as language settings, preferred payment method, and display settings. These improve your experience but are not essential. You may disable them, though some features may not work optimally.
- Analytics Cookies: Allow us to measure and analyse how players use jitawen — which pages are visited most, where sessions begin and end, and which games are most popular. This data is used in aggregate form to improve Platform design and performance. Analytics cookies are only activated after you consent.
- Marketing / Personalisation Cookies: Used to track interactions with promotional content and tailor offers to your preferences based on your activity on jitawen. These are only placed with your explicit consent and are linked to your opt-in marketing preference.
Managing Your Cookie Preferences
You can manage and withdraw consent for non-essential cookies at any time by adjusting your browser settings. Most modern browsers allow you to block or delete cookies through their privacy or security settings. Please note that disabling strictly necessary cookies will prevent you from logging in to your jitawen account and accessing the Platform's core features.
Mobile browser users on Android and iOS devices can also manage cookie permissions through the browser settings menu of their preferred browser application.
Essential vs. Optional
Strictly necessary cookies keep you logged in and the Platform secure — they cannot be disabled. Analytics and marketing cookies are optional and only activated with your consent. You can update your preferences via browser settings at any time.
Mobile Players
Bangladesh players accessing jitawen via mobile browser on Android or iOS devices can manage cookie permissions through their browser's built-in privacy controls. The Platform is fully functional on all major mobile browsers without requiring app installation.
Section 5
Data Sharing & Third Parties
jitawen does not sell, rent, or trade your personal data. We share your data with third parties only in the limited circumstances described below, and only to the extent strictly necessary for the stated purpose.
Payment Processors
When you make a deposit or request a withdrawal, your financial details and transaction data are shared with the relevant payment provider (bKash, Nagad, Rocket, Upay, Visa/Mastercard card processing networks, Dutch-Bangla Bank, or City Bank) solely for the purpose of processing that transaction. These providers are contractually bound to use your data only for payment processing and are required to maintain appropriate security standards.
Identity Verification Partners
To comply with age verification and Know Your Customer obligations, jitawen uses third-party identity verification service providers. When you submit identity documents (NID, passport, or birth certificate), those documents are transmitted securely to our verification partner for processing. The verification partner is prohibited by contract from using your documents for any purpose other than the verification service it provides to jitawen.
Game Content Providers
Game content on jitawen is delivered by licensed third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive limited technical session data (such as a session token and bet amounts) necessary to deliver the game experience and calculate outcomes. They do not receive your full personal profile, payment details, or contact information.
Fraud and Security Services
jitawen works with third-party fraud detection and cybersecurity service providers. These services process IP addresses, device fingerprints, and behavioural patterns to identify suspicious account activity. Data shared with these services is subject to strict contractual data processing agreements.
Legal and Regulatory Disclosures
jitawen may disclose your personal data to law enforcement authorities, regulatory bodies, or courts of competent jurisdiction where required to do so by applicable law, court order, or binding regulatory instruction. In such cases, jitawen will disclose only the minimum information required to satisfy the legal obligation and will, where legally permitted, notify you of such a disclosure.
Business Transfers
In the event that jitawen undergoes a merger, acquisition, or sale of substantially all of its assets, player personal data may be transferred to the acquiring entity as part of that transaction. In such circumstances, jitawen will provide advance notice to affected players via the registered email address and will ensure that the acquiring entity agrees to honour the privacy commitments made in this Policy.
Data Processing Agreements
Every third party that receives personal data from jitawen is bound by a formal data processing agreement that prohibits secondary use of the data and requires appropriate security measures to be maintained at all times.
International Transfers
Some third-party service providers (such as game studios and fraud screening services) may be located outside Bangladesh. Where data is transferred internationally, jitawen ensures that adequate contractual protections are in place to safeguard your data to the same standard as described in this Policy.
Section 6
Data Retention
jitawen retains personal data only for as long as it is necessary to fulfil the purpose for which it was collected or to comply with applicable legal, regulatory, accounting, or reporting obligations. Once data is no longer required, it is securely deleted or anonymised.
The following indicative retention periods apply to the main categories of personal data held by jitawen:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account registration data | Duration of account + 5 years after closure | Legal obligation; dispute resolution |
| Identity verification documents | Duration of account + 5 years after closure | KYC / AML compliance |
| Transaction and payment records | 7 years from transaction date | Financial record-keeping obligations |
| Betting and game history | Duration of account + 3 years after closure | Dispute resolution; responsible gaming |
| Support communications | 3 years from last interaction | Quality assurance; dispute resolution |
| Marketing preferences and history | Duration of consent + 1 year | Compliance with consent records |
| Session and usage logs | 13 months from collection | Analytics; security monitoring |
| Self-exclusion records | Minimum 7 years | Responsible gaming obligation |
After the applicable retention period expires, personal data is securely deleted from active systems and any backup archives in which it may be held. Where full deletion is not technically feasible within backup systems, data is anonymised so that it can no longer be linked to any identifiable individual.
Note that self-exclusion records are retained for a minimum period even after an exclusion has expired, to prevent the re-registration of a previously self-excluded player within an inappropriately short window.
Secure Deletion
When personal data reaches the end of its retention period, jitawen uses secure deletion protocols to ensure the data cannot be recovered or reconstructed. Backup copies are subject to the same deletion schedule as live data.
Section 7
Your Privacy Rights
jitawen respects your rights in relation to the personal data we hold about you. The following rights are available to all registered players and may be exercised by contacting our support team via live chat or at support@jitawen:
- Right to Access: You have the right to request a copy of the personal data jitawen holds about you. We will provide this information within 30 days of receiving a verified request. The first copy is provided free of charge; additional copies may incur a reasonable administrative fee.
- Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated. You can update basic account details (such as your email address or phone number) directly through your account dashboard at any time.
- Right to Erasure ("Right to Be Forgotten"): You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent (and no other legal basis applies), or where the data has been processed unlawfully. Note that this right is subject to our legal data retention obligations — we may be required to retain certain data categories regardless of an erasure request.
- Right to Restriction of Processing: You may request that we restrict the processing of your personal data in certain circumstances — for example, while the accuracy of data is being contested, or while an objection to processing is being evaluated.
- Right to Data Portability: Where processing is based on your consent or on contractual necessity and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format.
- Right to Object: You have the right to object to processing based on legitimate interests, including profiling for direct marketing purposes. Where you object to marketing, we will cease processing immediately. Where you object to other legitimate-interest processing, we will evaluate your objection and respond within 30 days.
- Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
To exercise any of the above rights, please contact our support team with sufficient information to identify your account and specify your request clearly. We will respond within 30 calendar days. In complex cases, this period may be extended by a further 30 days, and we will notify you of any such extension.
jitawen will not charge a fee for processing privacy rights requests unless a request is manifestly unfounded or excessive, in which case a reasonable administrative fee may apply.
How to Submit a Request
Contact our support team via 24/7 live chat on jitawen or email support@jitawen. State your registered email address and specify the right you wish to exercise. We respond within 30 calendar days.
Limits on Erasure
Legal and regulatory obligations — particularly financial record-keeping and anti-money-laundering requirements — mean that certain data categories must be retained even after an erasure request. We will delete everything we are legally permitted to delete and clearly explain any data we are obliged to retain.
Section 8
Data Security Measures
jitawen implements a layered set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. No digital system is entirely without risk, but we take every reasonable step to minimise the likelihood and impact of a security incident.
Technical Measures
- TLS/SSL Encryption: All data transmitted between your browser and jitawen servers is encrypted using TLS 1.2 or higher. The padlock icon visible in your browser address bar confirms this connection is active.
- AES-256 Storage Encryption: Personal data and sensitive account information stored in jitawen databases is encrypted at rest using AES-256 encryption, the same standard used by financial institutions worldwide.
- Password Hashing: Account passwords are never stored in plain text. They are hashed using a strong one-way hashing algorithm with a unique salt per account, making brute-force recovery computationally infeasible.
- Firewalls and Intrusion Detection: jitawen servers are protected by enterprise-grade firewalls and real-time intrusion detection systems that monitor for anomalous access patterns and block suspicious traffic automatically.
- Access Controls: Access to player personal data is restricted to authorised personnel on a strict need-to-know basis. All internal access is logged and subject to regular audit.
Organisational Measures
- Regular staff training on data protection responsibilities and secure data-handling procedures.
- Internal data protection policies governing how personal data is accessed, stored, shared, and disposed of.
- Vendor due diligence processes to verify that third-party partners meet appropriate security standards before data is shared with them.
- Incident response procedures to detect, contain, and report data security incidents promptly.
What You Can Do
Account security is a shared responsibility. You play an important role in keeping your jitawen account secure by choosing a strong, unique password, never sharing your login credentials with any third party, logging out of your account when using a shared or public device, and contacting our support team immediately if you suspect that your account has been accessed without your authorisation.
SSL / TLS Encryption
All data in transit between your device and jitawen is protected by TLS 1.2+ encryption. Look for the padlock icon in your browser address bar to confirm your connection is secure before entering any account credentials.
Strong Password Tips
Use a unique password of at least 12 characters mixing uppercase, lowercase, numbers, and symbols. Never reuse passwords across multiple websites. Do not share your jitawen password with anyone, including support staff — we will never ask for it.
AES-256 Encryption
All stored personal data is encrypted at rest using AES-256, the industry standard for financial-grade data protection.
Enterprise Firewall
Server infrastructure is protected by enterprise-grade firewalls and real-time intrusion detection systems monitoring 24/7.
Zero Plain-Text Passwords
Passwords are never stored in readable form. Salted one-way hashing makes reverse-engineering computationally infeasible.
Regular Security Audits
Our infrastructure and data-handling procedures undergo periodic internal reviews and independent security assessments to identify and address vulnerabilities proactively.
Section 9
Updates to This Policy
jitawen reserves the right to update or amend this Privacy Policy at any time. Updates may be made to reflect changes in applicable law, new data processing activities, changes to third-party service providers, or improvements to our data protection practices.
When material changes are made to this Policy, jitawen will notify registered players by email to their registered address and by displaying a prominent notice on the Platform for a period of at least 14 days following the update. The "Effective Date" displayed at the top of this Policy will be updated to reflect the date on which the revised version takes effect.
Minor amendments that do not materially affect the way in which we process your personal data (such as corrections to typographical errors or clarifications of existing language) may be made without prior notice, though the updated effective date will always be reflected at the top of this document.
Your continued use of jitawen following the publication of a revised Privacy Policy constitutes your acknowledgement of the updated terms. If you do not agree with any changes to this Policy, you should cease using the Platform and may request account closure by contacting our support team.
We encourage you to review this Privacy Policy periodically to stay informed about how jitawen collects, uses, and protects your personal data. Archived versions of previous Privacy Policies are available upon request by contacting our support team at support@jitawen.
Contact Us About Privacy
If you have any questions, concerns, or complaints regarding this Privacy Policy or the way jitawen handles your personal data, please contact our dedicated support team:
- Live Chat: Available 24/7 directly on the jitawen Platform
- Email: support@jitawen (response within 6 hours, Bangladesh Standard Time, UTC+6)
We take all privacy enquiries seriously and will respond promptly and transparently to any concern you raise.
How We Notify You
Material policy changes are communicated via email to your registered address and via an on-Platform notice displayed for a minimum of 14 days. Always keep your registered email address up to date to ensure you receive important policy notifications.
Privacy Enquiries
For any questions about how jitawen uses your personal data, contact our support team via 24/7 live chat or email support@jitawen. We respond to all privacy enquiries within 6 hours (BST, UTC+6).
Your Privacy Is Protected at jitawen
Now that you understand how jitawen safeguards your data, explore our platform with confidence. Cricket betting, live casino, and top slots — all secured and available in BDT for players across Bangladesh aged 18 and above.